FAQs

Order and Shipping Questions:

Q: How long does shipping take?

A: As a dropshipping store, we work with multiple suppliers located worldwide. Shipping times can vary depending on the supplier's location and the destination country. Unfortunately, we do not have precise information about the exact shipping duration. It is best to contact us to see our estimated shipping times for certain products.


Q: Do you offer international shipping?

A: Yes, we offer international shipping to many countries around the world. However, shipping times and availability may vary depending on the destination. Please review our shipping information during checkout for specific details.


Q: Can I track my order?

A: Yes, we provide tracking numbers for most of our shipments. Once your order is shipped, we will send you the tracking information via email. You can use this tracking number to monitor the progress of your package on the shipping carrier's website.


Q: What should I do if my package is lost or hasn't arrived?

A: If your package has not arrived within a reasonable time frame, please reach out to our customer support team. While we may not have detailed shipping information, we will do our best to investigate the issue and provide assistance.


Q: Can I change the shipping address after placing an order?

A: If you need to change the shipping address, please contact our customer support team as soon as possible. We will make every effort to accommodate your request. However, please note that if the order has already been shipped, it may not be possible to change the address.


Product Questions:

Q: Are your products genuine/authentic?

A: Yes, we strive to work with reliable suppliers who provide genuine and authentic products. We take quality and customer satisfaction seriously.
Q: Do you offer product warranties?

A: Product warranties, if available, will be specified in the product description. Please refer to the individual product pages for warranty details. If you have any questions about warranties, feel free to contact our customer support team.


Q: Are product colors accurate in the images?

A: We make every effort to display product colors as accurately as possible. However, please note that colors may vary slightly due to lighting conditions and differences in monitor settings.


Q: Can I request a product that is currently out of stock?

A: As a dropshipping store, our inventory is dependent on our suppliers. If a product is out of stock, we may not have immediate control over restocking. However, please contact our customer support team, and we will do our best to assist you or suggest alternative options.


Returns and Refunds Questions:

Q: What is your return policy?

A: We accept returns in specific cases, such as if the item received is damaged or defective. Please contact our customer support team within 7 days of receiving the product to initiate a return or exchange. We will provide you with the necessary instructions and address on a case-by-case basis.


Q: Do you offer refunds?

A: Refunds are provided in cases where the item was damaged upon arrival or if you are unsatisfied with the product. Please contact our customer support team within 7 days of receiving the product to discuss your specific situation.


Q: How do I initiate a return?

A: To initiate a return, please contact our customer support team with your order details and reason for return. We will guide you through the process and provide you with the necessary instructions based on the specific circumstances.


Q: How long does it take to process a return?

A: Once we receive the returned item, we will inspect it and process the return within 14 business days. The refund or exchange will be issued accordingly.
Q: Can I return a product without its original packaging?

A: We recommend returning the product in its original packaging, if possible. This helps ensure the safe transportation of the item. However, if the original packaging is unavailable, please contact our customer support team to discuss alternative options.