Shipping policy

Shipping Policy

Last Updated: August 21, 2026

Thank you for shopping with Avonent. This Shipping Policy explains how orders are processed, fulfilled, shipped, and delivered.

By placing an order through Avonent, you agree to the terms described below.

Order Processing and Fulfillment

Most Avonent orders are processed and prepared for shipment within approximately 1–5 business days after the order is accepted for fulfillment.

Business days generally exclude weekends and recognized holidays.

Please note that processing and fulfillment time is separate from shipping transit time.

During periods of high order volume, product launches, holidays, carrier disruptions, or other circumstances outside our reasonable control, fulfillment may take longer than usual.

Once an order has entered fulfillment, we may be unable to cancel the order or modify its shipping address.

United States Shipping

For eligible U.S. orders, estimated shipping times after fulfillment are generally:

  • Standard Shipping: approximately 2–4 business days

  • Express Shipping: approximately 1–3 business days, when available

Shipping estimates begin after your order has completed processing and has been transferred to the shipping carrier.

Standard and express shipping times are estimates and are not guaranteed.

Our current fulfillment provider primarily uses USPS for domestic shipments.

Total Estimated Delivery Time

Because fulfillment and shipping are separate stages, a typical U.S. order may take approximately:

Processing/Fulfillment: 1–5 business days
+ Shipping: approximately 2–4 business days

This means many standard U.S. orders may arrive within approximately 3–9 business days after processing begins, although this is only an estimate.

Express shipping shortens carrier transit time but does not necessarily shorten the fulfillment period.

Shipping Charges

Shipping charges, when applicable, are calculated and displayed during checkout before you complete your purchase.

Shipping prices may vary based on factors including:

  • Order weight

  • Destination

  • Shipping method

  • Products ordered

  • Available promotions

Avonent may occasionally offer free or discounted shipping promotions. Eligibility requirements for these promotions will be displayed on the website or during checkout.

Tracking Information

Once your order has shipped and tracking information becomes available, you may receive a shipping confirmation email containing your tracking number or a link to track your package.

Please allow some time after receiving your tracking number for the carrier's tracking system to update.

Tracking estimates are provided by the shipping carrier and may change while your order is in transit.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping information before submitting your order.

If you notice an error in your shipping address, contact us as soon as possible at:

avonentbusiness@gmail.com

We will attempt to correct the address if the order has not yet entered fulfillment. However, we cannot guarantee that changes can be made after an order has been submitted.

Once an order has been accepted for fulfillment, it may no longer be possible to modify or cancel it. Supliful currently allows address changes or cancellations only before an order reaches its accepted fulfillment stage.

Avonent is not responsible for delivery problems caused by incorrect or incomplete shipping information provided by the customer, except where otherwise required by applicable law.

Additional shipping or reshipment charges may apply if an order must be resent because an incorrect address was originally provided.

Lost Packages

If you believe your package has been lost in transit, please contact us at:

avonentbusiness@gmail.com

Claims regarding packages lost in transit should be submitted promptly and no later than 30 days after the estimated delivery date.

We may review tracking information and work with our fulfillment provider or shipping carrier to determine whether the package is considered lost.

If a package is confirmed as lost in transit and your claim is approved, Avonent may provide a replacement or refund in accordance with our Return & Refund Policy.

Our fulfillment provider currently requires lost-in-transit claims to be submitted within 30 days after the estimated delivery date.

Packages Marked as Delivered

If tracking indicates that an order was successfully delivered but you cannot locate it, please:

  1. Check around the delivery location.

  2. Check with other household members, neighbors, or building staff where appropriate.

  3. Allow a short period of time in case the carrier prematurely marked the shipment as delivered.

  4. Contact the shipping carrier if the package remains missing.

  5. Contact us at avonentbusiness@gmail.com if you still need assistance.

A package marked as delivered by the carrier will generally not be treated as lost unless the carrier or fulfillment provider confirms that a delivery error occurred.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If your product arrives:

  • Damaged

  • Broken

  • Defective

  • Misprinted

  • Incorrect

  • Otherwise materially affected by a fulfillment error

please contact us at avonentbusiness@gmail.com as soon as possible.

Claims for damaged, defective, or incorrect products must be submitted within 30 days of receiving the product.

Please include:

  • Your order number

  • Your full name

  • A brief description of the problem

  • Clear photographs of the affected product

  • Photographs of the packaging when applicable

If the claim is approved, we may provide a replacement or refund according to our Return & Refund Policy.

Supliful's current fulfillment policy similarly requires claims involving damaged, defective, or misprinted items within 30 days of receiving the product.

International Shipping

Avonent may offer international shipping to eligible destinations displayed at checkout.

Our current fulfillment provider ships internationally to selected countries, including Canada and certain countries throughout Europe, Asia, and Oceania. International availability may change over time.

For eligible international destinations, shipping after fulfillment is generally estimated at approximately:

3–5 business days

However, international orders can take longer because of customs clearance, local carrier processing, regulatory inspections, or other circumstances outside our control.

If your country is not available as a shipping destination during checkout, we may not currently be able to ship your order there.

Customs, Duties, and Import Taxes

International Avonent orders are currently fulfilled from the United States.

International shipments may therefore be subject to:

  • Customs duties

  • Import taxes

  • VAT

  • Brokerage fees

  • Customs-processing fees

  • Other government charges

Unless expressly stated otherwise during checkout, these fees are not included in your purchase price or Avonent shipping charge and are the responsibility of the customer.

Our fulfillment provider currently ships international orders under a Delivery Duties Unpaid arrangement, meaning customs and import charges may be collected from the recipient before delivery.

Avonent does not control these charges and cannot predict the exact amount that may be assessed.

You are responsible for understanding any import rules, restrictions, or charges applicable in your destination country before placing an order.

Customs Delays and Restrictions

International orders may be delayed by customs authorities.

These delays are outside Avonent's control and are not included in standard shipping estimates.

Certain supplements or ingredients may also be restricted or prohibited in particular countries.

Customers ordering internationally are responsible for ensuring that the products they purchase may legally be imported into their destination country.

If an international shipment is rejected, seized, delayed, or otherwise affected because of destination-country import restrictions, customs requirements, unpaid duties, or similar matters outside Avonent's control, Avonent may not be able to provide a refund except where required by applicable law.

Delivery Delays

Delivery dates and transit estimates displayed on our website, at checkout, in confirmation emails, or through carrier tracking are estimates only unless expressly stated otherwise.

Avonent is not responsible for delays caused by circumstances outside our reasonable control, including:

  • Carrier delays

  • Severe weather

  • Natural disasters

  • Customs processing

  • Labor disruptions

  • Transportation interruptions

  • Government actions

  • Incorrect customer information

  • Unusually high shipping volume

  • Other unforeseen logistical events

We will make reasonable efforts to assist you if a shipment experiences an unusual delay.

Subscription Orders

Recurring subscription orders are shipped according to the subscription frequency selected when you enroll.

Each successful subscription renewal creates a new order that must go through our normal processing and fulfillment process.

Shipping times for subscription orders are therefore generally the same as those for regular orders.

Changing or cancelling a subscription does not necessarily cancel a subscription order that has already been processed or submitted for fulfillment.

Please make subscription changes before your next scheduled renewal whenever possible.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our fulfillment process, carriers, shipping destinations, rates, services, or applicable legal requirements.

The latest version will always be posted on our website.

Contact Us

If you have questions about shipping, tracking, delivery, or an order, contact:

Avonent
avonentbusiness@gmail.com